FAQ / POLICIES

RETURN / REFUND POLICY

All sales are final. Due to the energetic nature of our products, we do not accept returns or exchanges.
If there’s an issue with your order, please contact us at info@arcanumla.com and we’ll do our best to make it right.

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SHIPPING POLICY

Orders ship within 1 week of purchase unless otherwise stated in the product description.
International customers are responsible for any customs duties or additional fees.
Please note: Arcanum LA is not responsible for lost or stolen packages.

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SHIPPING OPTIONS

At checkout, you can select from USPS, UPS, or DHL.
While we love supporting USPS, occasional delays may occur. For faster, more reliable delivery, especially for international orders, we recommend UPS or DHL, which typically arrive within 2 to 3 weeks.

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WHEN WILL MY ORDER ARRIVE?

Orders ship within 1 week of purchase unless otherwise noted.
Each piece is crafted with love and intention. You’ll receive tracking information as soon as it ships.

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ORDER ISSUES

If your order arrives defective, damaged, or incorrect, email info@arcanumla.com right away.
We’ll review the issue and work with you to resolve it.

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MISSING PACKAGE

If your tracking shows "delivered" but the package is missing, email us at info@arcanumla.com.
We’ll do our best to help locate it.

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CAN I CANCEL OR EDIT MY ORDER?

Orders cannot be canceled once placed, but we may be able to make edits if you contact us immediately.
Email info@arcanumla.com as soon as possible and we’ll assist if the order hasn’t been processed yet.

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MATERIALS

We use fine metals, natural gemstones, and ethically sourced materials in all of our pieces.
For details or allergy concerns, check the product description or email info@arcanumla.com.

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GIFT WRAPPING

Yes. We offer gift wrapping and custom packaging for an additional fee.
Select the option at checkout or reach out to info@arcanumla.com to request it.

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JEWELRY CARE

To preserve the energy and beauty of your item:

  • Avoid water, perfumes, and harsh chemicals unless the piece is labeled as waterproof
  • Gently clean with a soft cloth
  • Store in a dry, safe space when not in use

Every order includes a Care Card with full care instructions.
For waterproof pieces, look for the note in the product description.